Terms & Conditions

Terms & Conditions

These terms apply to orders placed with INNSBROOKLYN, operated by Empatic GmbH, Stiftgasse 11, 6020 Innsbruck, Austria, hi@empatic-ux.com. Mandatory consumer protection law takes precedence.

Products and orders

We sell clothing and accessories, including goods manufactured on demand. The relevant product page shows the essential characteristics, variants and prices. Your order is a binding offer to buy; an automatic receipt confirmation does not necessarily mean acceptance. We accept your offer by expressly confirming it or dispatching the goods. If an item cannot be supplied, we will notify you and refund any payment received for it.

Pricing and payment

Prices, applicable taxes, additional shipping charges and the full amount due are displayed before you submit your order. Available payment methods appear at checkout.

Delivery

Production and delivery may be handled by third-party fulfilment partners. Please see our Shipping & Delivery page. Your statutory delivery rights are unaffected.

Withdrawal and warranty

Consumer withdrawal rights are described on our Returns & Withdrawal page. Products made to order are not automatically excluded from withdrawal. Statutory consumer warranty and conformity rights apply without restriction.

Applicable law

Austrian law applies without prejudice to mandatory consumer protections of the country where you habitually reside. Mandatory consumer jurisdiction rules remain unaffected.

Contact

Questions or complaints? Email hi@empatic-ux.com.