Returns & Withdrawal

Returns & Withdrawal

14-day statutory withdrawal right

If you purchase as a consumer, you generally have 14 days to withdraw from your order without giving a reason. For a single shipment, the period begins when you or someone you designate (other than the carrier) receives the goods. If goods from one order arrive separately, it begins upon receipt of the last item.

To withdraw, send a clear statement to Empatic GmbH, Stiftgasse 11, 6020 Innsbruck, Austria, phone +43 670 555 7052, email hi@empatic-ux.com. Sending the statement before the end of the 14-day period is sufficient. You may use the sample form below, but it is not required.

Refunds

Following a valid withdrawal, we will refund payments received, including the cost of our least expensive standard shipping option, without undue delay and at the latest within 14 days after receiving your withdrawal notice. Additional costs for a more expensive shipping option you selected are not refunded. We may withhold the refund until we receive the returned goods or evidence that you sent them back, whichever comes first. We refund using your original payment method unless you agree otherwise.

Returning the items

Send the goods back no later than 14 days after notifying us of your withdrawal. You bear the direct return-shipping costs for a standard withdrawal. Please contact us to obtain the correct return address before sending a parcel, as it may differ from the production address. You are responsible only for a loss in value caused by handling beyond what is necessary to inspect the goods.

Made to order

Standard designs produced only after purchase are not automatically excluded from withdrawal. An exception may apply to items made to your personal specifications or clearly personalised for you, where the law allows it and where you were properly informed before purchase.

Faulty or incorrect items

If something arrives damaged, defective or incorrect, contact us at hi@empatic-ux.com with your order number and, if possible, photos. Your statutory warranty rights remain unaffected.

Model withdrawal form

To: Empatic GmbH, Stiftgasse 11, 6020 Innsbruck, Austria, hi@empatic-ux.com
I/We hereby withdraw from the contract for the purchase of the following goods:
Ordered on / received on:
Name:
Address:
Signature (only on paper):
Date: