Help & FAQ

Help & FAQ

Where is my order?

If tracking is available, we'll send you the details after dispatch. If you need help, email hi@empatic-ux.com with your order number.

Why are items shipped separately?

Different products can be fulfilled by different production partners and may arrive in separate parcels.

How long does shipping take?

Some items are produced only after purchase. Delivery estimates depend on the product and destination. Check our Shipping & Delivery page for more.

Can I return an item?

Consumers generally have a 14-day statutory right of withdrawal. See Returns & Withdrawal for details, exceptions and the return process.

Something wrong with my order?

Email us your order number and a short description. Photos are helpful for faulty or incorrect items.

Where is Innsbrooklyn based?

In Innsbruck, Austria. Our production and shipping partners may be located elsewhere.